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Portfolio · 2026

Akanksha

B.Com (Hons.) · Ramanujan College, DU · New Delhi
Who I Am

About Me

I'm a final-year B.Com (Hons.) student at Ramanujan College, University of Delhi, building a foundation across marketing, customer experience, and digital business. My time here has been shaped not just by coursework but by doing — a customer support internship at Ferns N Petals, creative design work for campus initiatives, and public relations involvement in student societies I genuinely care about.

I thrive at the intersection of clear communication and careful organisation. Whether managing a high-volume support queue, designing event visuals for the Equal Opportunity Cell, or coordinating on an animal welfare campaign, I bring the same focus I built over seven years of competitive tennis: stay disciplined, adapt fast, and see things through.

7
Years of Competitive Tennis
3
Professional Certifications
2+
Years of Campus Leadership
Academic Background

Education

2023 – 2026
B.Com (Hons.) — Bachelor of Commerce with Honours
Ramanujan College, University of Delhi
Current · Final Year
2022 – 2023
ISC — Class XII
City Montessori School, Lucknow
CISCE Board
2020 – 2021
ICSE — Class X
City Montessori School, Lucknow
CISCE Board
Work Experience

Internship

Ferns N Petals (FNP)
Customer Support Intern
January 2026 – March 2026
  • Managed high volumes of inbound queries via phone and chat, resolving order concerns, product inquiries, and delivery updates with consistent professionalism.
  • Coordinated across internal teams to resolve customer complaints, maintaining high satisfaction rates during peak seasons and special occasions.
  • Maintained detailed interaction logs and followed up on escalated issues, contributing to smoother workflows and improved customer experience metrics.
🌸
Customer Support Communication Problem Solving Team Coordination
Learning & Development

Certifications

💻
2024
Digital Business Skills
HP Life

How digital technologies are reshaping business operations and daily life, and what that means in practice.

📣
2024
Social Media Marketing
HP Life

Platforms, audience targeting, and building social media advertisements that actually reach the right customers.

📋
2024
Project Management
Great Learning

Project lifecycle essentials — initiation, planning, execution, and closing — with practical frameworks for each stage.

Campus & Beyond

Activities & Achievements

Position of Responsibility
Equal Opportunity Cell
Ramanujan College, University of Delhi
Oct 2023 – Present
  • Creative member — designed promotional materials for major college events.
  • Strengthened communication skills through collaborative cross-functional teamwork.
Position of Responsibility
SANIDHYA — Society for Animal Welfare
Ramanujan College, University of Delhi
Sep 2023 – Present
  • Public Relations member — participated in awareness drives and outreach campaigns.
  • Collaborated with volunteers on welfare projects and community initiatives.
Sport
Lawn Tennis
2013 – 2020 · 7 Years Competitive Play
  • Trained and competed for seven years, building focus, discipline, and sportsmanship through regular coaching and match experience.
Creative Interest
Creative Writing
Ongoing
  • Writes poems and reflective pieces as a personal practice — developing clarity, empathy, and voice through the discipline of the page.
Capabilities

Skills

Technical
MS Excel MS PowerPoint Canva
Professional
Customer Experience Social Media Marketing Project Management Public Relations Digital Business
Strengths
Strong Listening Adaptability Time Management Discipline Teamwork